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Do you want to learn more about the key area of human resource (HR) management and leadership including HRM issues, resumes, short listing, interviewing, candidate selection, workplace relations issues, selection and training, and more?
Then the Certificate of Human Resource Management is for you.
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The Certificate of Conflict Management is an online professional development course that will introduce you to the key issues and principles of dealing with difficult people and difficult negotiations
.
This course was designed for individuals who need to work closely with different people and resolve issues in a positive light. Graduates of The Certificate of Conflict Management will have solid grasp of the theory and skills needed to resolve differences and conflicts bearing in mind personality types, needs & goals, and tactics.
Personality types at work
Unwanted behaviour at work
The tank person
The sniper person
The whiner person
Goals and needs of the personality types
When intents of staff are threatened
Limitations of knee jerk reactions by management
The steps management can take to resolve
How to choose the best approach
Reducing differences
Listening to understand
Speaking to be understood
Projecting & expecting the best from staff
3 action steps to take
10 strategies you can use
Dispute resolution benefits & tactics
Mediation
The lawyer as mediator
Impediments to resolutions
And more
Assessment
Assignment-based
Course Duration
Course duration: Approximately 25 hours. As a guide, certificate courses can be completed within 5-10 weeks of part-time study.
Elearning access: 12 months' eLearning access, with extensions available
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